The main changes proposed:

• Move to a Thursday-Sunday out-of-hours service operating between 4pm-2am (this reflects the actual demand on the service with 64% of calls recorded on a Friday or Saturday. It is also less reliant on overtime and more financially sustainable.
• Use our recently introduced 'Noise App' to support residents outside of the proposed out-of-hours service, to report issues and submit recordings for service follow up. Office hours will be covered Monday to Friday.
• Consider additional planned or proactive evening visits should they be required for exceptional cases outside of the revised ‘out of hours’ provision.

For more information and to have your say, visit:

www.royalgreenwich.gov.uk/outofhours